Refund & Return Policy

1. Return

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If 14 days have passed since you have received your item, unfortunately you are not eligible to open a return request. If you do not return the product in its original condition, we may charge costs for depreciation. Therefore, clearly state the defect or defects when registering a return. We are unable to provide refunds once a product is used. Please be aware that unfortunately this
decision is final and cannot be overturned. East Africa Recycling will not be responsible for any customer postage expenses.

2. Cancellation

You can only cancel your order within 24 hours from the order through our email: pwensel@earecycling.org.

3. Refund

We will refund you using the same payment method you used for the original transaction. If approved, refund will be processed to the original payment method within 7-10 business days, excluding any shipping charges, duties and taxes paid.

4. The return policy does not apply:

1. When the product has been damaged as a result of misuse, careless handling or
physical abuse, such as cuts, tears, burns or moisture stains.
2. For problems caused by products not being maintained in accordance with the
washing and/or care instructions.
3. If the product is not in a hygienic condition or if the returned product is not protected
against transport damage.
4. If you cannot show an original proof of purchase.

Business Information:

Business Name: East Africa Recycling Company
Address: PO BOX 1179, Arusha, Tanzania
Email address: pwensel@earecycling.org
Contact Number: +255 761 988 513